Privacy Policy

Privacy Policy

Northstar Vehicle Management Limited (“Northstar VM”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data in a transparent and lawful manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Northstar Vehicle Management Limited is a UK-based provider of fleet and vehicle management services, helping businesses improve efficiency, reduce downtime, and maintain compliance.

Registered Office: 20 Wenlock Road, London, England, N1 7GU
Company Number: 16952749

2. What Information We Collect

We may collect and process the following types of personal data:

  • Name and company details
  • Email address and phone number
  • Information submitted via our contact forms
  • Information submitted via chatbot interactions
  • Website usage data (e.g. IP address, browser type, cookies)

3. How We Collect Your Data

We collect data when you:

  • Submit a form via our website (e.g. contact enquiries)
  • Interact with our chatbot
  • Contact us via email or telephone
  • Interact with our website (via cookies and analytics tools)

4. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide requested information
  • Provide support via chatbot or other communication channels
  • Deliver our services
  • Improve our website and services
  • Maintain business records
  • Send relevant communications (where permitted)

5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent – where you have given clear permission
  • Contract – to fulfil a service or enquiry
  • Legal obligation – to comply with applicable laws
  • Legitimate interests – to operate and improve our business

6. Data Sharing

We do not sell your personal data. We may share your data with trusted third parties where necessary, including:

  • IT and website hosting providers
  • Chatbot and AI service providers
  • Analytics providers
  • Professional advisors
  • Regulatory or legal authorities where required

7. Data Retention

We only retain personal data for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements.

8. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Cookies

Our website uses cookies to enhance user experience and analyse website traffic. You can control or disable cookies through your browser settings.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no system is completely secure.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us via the contact form on our website:

Contact


13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

14. Chatbot & AI Interactions

Our website may provide an AI-powered chatbot to assist with enquiries and provide information about our services.
When interacting with this chatbot, any information you provide may be processed to generate responses and improve service performance.

The chatbot may be powered by third-party technology providers. As such, your data may be processed securely by these providers
in accordance with applicable data protection laws.

Please do not submit sensitive personal information through the chatbot. If you require assistance with confidential matters,
please contact us directly.